RETURN POLICY

1. Eligibility for Returns

• •All returns must be requested within 20 calendar days from the date of purchase.
• •Exceptions: If the part is defective or has an incorrect label, the return process must be initiated within 7 calendar days from the date the product is received.
• •Only the original purchaser may request a return; returns are non-transferable.
• •Returned items must be in new, unused, and resalable condition, including all original packaging, hardware, instructions, and components.
• •Returns are not accepted for:

• ◦Custom-made products
• ◦Painted or modified parts
• ◦Opened/unsealed electrical components
• ◦Special-order items
• ◦Consumable products (e.g., adhesives, chemicals, fluids)
• ◦Parts or products damaged during installation or due to negligent handling

2. Return Process

1. Contact our Customer Service Team and submit your return request using your order number and email address.
2. Provide photos of the part and packaging to help expedite the review process.
3. Once approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions.
4. The RMA number must be clearly written on the outside of the return package. Returns without an RMA will not be processed.
5. The package or product must be in optimal condition and display the Arrotti Group label intact. Returns without the label will not be processed.

For assistance, contact our Customer Service Team via email or phone during business hours.

3. Shipping & Freight Charges

• •Customers are responsible for all return shipping costs, unless the return is due to:

• ◦A manufacturer's defect, or
• ◦An error on the part of Arrotti Group.

• •A prepaid shipping label may be provided in eligible cases.
• •We are not responsible for lost or stolen packages during the return process. Claims must be filed directly with the shipping carrier.

4. Hoods, Fenders, Quarter Panels, Doors, Pick-up Bedsides, Trunk Lids, etc. (Large Sized Items)

• •Hoods, Fenders, Quarter Panels, Doors, Pick-up Bedsides, Trunk Lids, and other large sized items are not shipped via courier/UPS.
• •For these parts, we provide:

• ◦Free delivery within main areas of Orlando, FL
• ◦Warehouse pickup option at no additional cost

• •Returns of large sized items must be coordinated through our Customer Service Team and are only eligible for return under the conditions outlined in Section 1.

5. Inspection and Approval

• •All returned items are subject to inspection upon receipt.
• •Items showing signs of installation, misuse, damage, modification, or improper packaging will be denied.
• •Approved returns will be processed as:

• ◦Replacement of the defective/incorrect part, or
• ◦Refund (issued to the original payment method).

6. Order Cancellations

• •We will make every effort to process cancellation requests if the order has not yet been shipped or packed.
• •If cancellation is not possible, the order may still be returned following the standard return process and policies stated above.

7. General Limitations

• •Under no circumstances will Arrotti Group's liability exceed the original purchase price of the part.
• •We expressly disclaim any liability for incidental, indirect, or consequential damages.
• •This Return Policy is subject to change without prior notice and is always applied in accordance with Florida law and applicable federal consumer protection laws.